Support
Deposits, KYC, or an order that did not look right. Start with the FAQ, then send a ticket.
Common questions
Where is my deposit?
Network transfers need confirmations before they credit. Check the txid on the explorer, confirm you used a listed network and the exact memo/tag if the asset requires one, then include that txid in a ticket if it is still pending after the published confirmation count.
Why is my withdrawal held?
New accounts, large first withdrawals, and mismatched KYC often trigger a manual review. Enable 2FA, complete identity verification, and avoid changing withdrawal addresses mid-review.
Do you offer futures or leverage?
No. Wibeex is a spot venue only. You can buy and sell listed pairs with the balance you hold.
How do I close my account?
Withdraw remaining funds, then open a ticket with topic “Account closure”. We retain certain records after closure where the law requires it — see Privacy.
Contact
support@wibeex.com · tickets are triaged around the clock.